Return & Refund Policy

30-Day Return & Refund Policy

Overview

At GermanBuy.net, we prioritize your satisfaction. If you’re not delighted with your purchase, you have 30 days from the delivery date to return eligible items. Please review the following guidelines carefully:

Eligibility

To qualify for a return, the item must meet these criteria:

  1. Condition: The item must remain unopened and unused. We cannot accept returns for items that have been opened or used.
  2. Timeframe: You have 30 days to initiate a return from the date of delivery.

Return Process

  1. Contact Us: If you wish to return an item, please reach out to our customer service within the specified timeframe. You can contact us via email or our contact us page.
  2. Return Shipping: The buyer is responsible for the cost of return shipping. We recommend using a trackable shipping method for safe delivery.
  3. Transport Risk: Regardless of the reason for return, the buyer assumes the transport risk during the return shipping process. The buyer should choose secure packaging to ensure a safe and trackable return journey to Germany.

Exceptions

The following items are not eligible for return or exchange:

  • Hygiene Items: We do not accept returns for hygiene items (e.g. health care, personal care products, cosmetics, etc.).
  • Custom-Made or Specially Procured Items: Items specifically made or procured for the buyer cannot be returned.
  • Food Items: Perishable food items are non-returnable.
  • Liquids: We do not accept returns for liquids (beverages, detergents, perfumes, etc.) of any kind.

Refunds

Once we receive the returned item and verify its condition, we will process the refund. Refunds are typically issued within 10 to 20 business days after completing the inspection in our receiving department. Please note that holidays and statutory weekends may extend this timeframe.

Damaged Items

In the event of damaged items, please follow these steps:

  1. Immediate Notification: Report any damage within seven calendar days to the local carrier or delivery company in the destination country and notify us in writing.
  2. Photodocumentation: Provide photographic evidence of the damage and inform us about how it occurred.
  3. Transporter Liability: For transport-related damages, the carriers are liable. Refunds will be processed once the carrier completes their investigation and acknowledges the damage and its extent.

Remember that only returns pre-approved by our customer service team will have access to our warehouse. Please contact our customer service via the contact form to properly request the return.

To complete the return process, ensure you provide the invoice or order number and the reason for the return.

 

Contact Us

If you have any questions or need assistance with your return, please don’t hesitate to contact our customer service. We’re here to help!

 


Please remember:

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