For your convenience, our most common customer questions are answered right here.

Not finding what you want? Reach out directly through our Contact Us page.


Q: Is this item price included shipping? Where can I see this?

A: The shipping fees for all items calculated (additional) automatical – based on the items weight – at your cart if you select your destination.


Q: Can you tell me when I can expect my order to arrive?

A: We write all about estimated shipping times on our website under the point “International Shipping“. Carriers: Mainly we use as carrier the Deutsche Post, in your cart described as Economy Int, and FedEx in your cart described as FedEx.


Q: I want to change the address which was placed with my order last week! Where can I do this?

A: Please note that requests to change the buyers shipment adress – after clear payment – are against the PayPal rules! The buyer is responsible for the correctness of the address.






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