For your convenience, our most common customer questions are answered right here.
Not finding what you want? Reach out directly through our Contact Us page.
Q: What kind of currency it show in this website?
A: All prices declared as $, are in USD = US-Dollar = US-$.
Q: Is this item price included shipping? Where can I see this?
A: The shipping fees for all items calculated (additional) automatical – based on the items weight – at your cart if you select your destination.
Q: You provide tracking number?
A: We ship parcels with tracking only. You get the tracking number if we ship the item(s) via email or if you have a account at our website, you see your order, the tracking number and the carrier in your account.
Q: Can you tell me when I can expect my order to arrive?
A: We write all about estimated shipping times on our website under the point “International Shipping“. Carriers: Mainly we use as carrier the Deutsche Post, in your cart described as Economy Int. Compliance with a specific delivery period is not owed.
Q: I want to change the address which was placed with my order last week! Where can I do this?
A: Please note that requests to change the buyers shipment adress – after clear payment – are against the PayPal rules! The buyer is responsible for the correctness of the address.
Q: I need a item very fast. You offer express shipping to Hong Kong?
A: In this case we strongly recommand you to chose Standart Int in your cart. Please calculate about 10(-45) business days for the shipping from Germany to Hong Kong. We provide you valuable informations on our website under the point “International Shipping“. If you have enough time for get the items, you can chose Deutsche Post, in your cart described as Economy Int, but please note that this shipping method sometimes need several weeks for delivery.
Q: Maybe you accept returns for toilet paper?
A: We are very sorry, we dont accept any returns, cancelation after your clear payment for hygiene tools, i.e. toilet paper. All this items are non-returnable.
